Shipping policy
Last updated: 11 October 2026
Where we ship
Shipping within India
Artlas ships anywhere in India.
International enquiries
We do not currently offer international shipping. If you are outside India and would like an Artlas map, email hello@shopartlas.com. We will let you know whether we can arrange delivery.
What shipping costs
Free shipping
Every order ships free to any pin code in India. There is no minimum order value and no shipping fee at checkout.
Prices and tax
All displayed prices are inclusive of GST. Where a discount applies, the MRP is shown struck through beside the price.
How long it takes
Estimated timeline
The timeline begins once your payment clears.
| Stage | Time |
|---|---|
| Made and packed | 3 to 5 working days after payment clears |
| In transit | 2 to 4 days after dispatch |
| Typical total | 7 to 9 working days |
Working days
Working days are Monday to Saturday, excluding public holidays. Orders placed on Sundays or public holidays begin processing on the next working day.
Possible delays
Your order may take longer because of:
- A remote or restricted pin code.
- A festival or election week.
- A courier strike.
- A wood sheet that fails our quality check and needs to be recut.
If your order is delayed, we will notify you on WhatsApp before the expected delivery date passes.
Tracking your order
We will send you the following updates:
- Order confirmation: an email as soon as your payment clears.
- Dispatch update: a WhatsApp message on +91 73870 20411 once your map is packed and collected by the courier, with the courier’s name and tracking number.
If you have not received an update
If you have not heard from us by the end of the third working day, email hello@shopartlas.com or WhatsApp +91 73870 20411. We will tell you where your order is.
How your map arrives
What is in the box
Your map ships flat in one box containing every cut piece, the jigs, compass, mounting tape and printed assembly guide.
Before accepting delivery
- Check the box before signing for it.
- If the outer box is crushed, torn, wet or open, photograph it from all sides before accepting it.
- If the box looks badly damaged, refuse delivery and let us know the same day.
- Keep all packaging until any claim is settled.
These photographs help us arrange a replacement if your map is damaged.
Damaged or missing items
For reporting instructions, see the returns and replacements page.
Delivery address
Check your details
We ship to the address exactly as entered at checkout. Before paying, check your pin code, landmark and phone number. An incorrect phone number is the most common reason for failed delivery.
Changing your address
Contact us within 24 hours of ordering to request an address change. We can update your address only before the courier collects your map. Once collected, the parcel cannot be redirected.
If delivery fails
Couriers normally make three delivery attempts. If all three fail because no one is available, your phone is unreachable or your address cannot be found, the parcel returns to us. We will contact you to arrange re-dispatch.
Free shipping covers the first delivery only. Re-dispatch is charged at the courier’s actual cost, which we will quote before sending your map again.
Installation
Installation is a separate service and is not included in shipping.
Installation in Pune
Installation in Pune costs ₹1,500. Add the service at checkout. Once your payment clears, we will send you a WhatsApp message to arrange an installation slot.
Self-installation elsewhere in India
Outside Pune, you install the map yourself using the alignment jigs and printed step-by-step guide supplied in the box. Installation is straightforward but requires care.
The assembly guide is also available on our site.
Email: hello@shopartlas.com
Phone and WhatsApp: +91 73870 20411
Hours: Monday to Saturday, 10 am to 7 pm
Artlas, Ramtekadi Industrial Estate, Scheme II, Plot No. 4/16, Hadapsar, Pune, Maharashtra 411013
GSTIN 27ASAPL5865A2ZV