Refund policy
Last updated: 11 October 2026
The short version
Every Artlas map is cut and finished to order. We do not accept change-of-mind returns, but we replace maps that arrive damaged or incorrect. The table below summarises the policy; the following sections explain the conditions and how to make a claim.
| Situation | What happens |
|---|---|
| You cancel within 24 hours, before cutting starts | Full refund |
| You cancel after cutting has started | Cancellation is not possible once cutting has started. |
| It arrived damaged or a part is missing | We replace it. Report within 7 days with photographs |
| It has a manufacturing defect | Manufacturing defects are covered for 3 months from delivery. We replace the affected pieces or the map. |
| You changed your mind after delivery | Not accepted. It is made to order |
| Wrong product or wrong size sent | Entirely on us. Full replacement |
Cancelling an order
When cancellation is available
You can cancel within 24 hours of placing your order, provided cutting has not started. Email hello@shopartlas.com or WhatsApp +91 73870 20411 with your order number. Eligible cancellations receive a full refund.
Cancellation is no longer possible after 24 hours or once cutting starts, whichever comes first. The wood is cut to your chosen series and size and cannot be returned to its original sheet. We will tell you whether cutting has begun.
Cancelling the installation add-on
You can cancel the installation add-on at any time before the visit. The ₹1,500 is refunded in full, even if the map itself cannot be cancelled.
If your map arrives damaged or a part is missing
Before opening the box
- Photograph every side of the outer box, including the top and bottom, before opening it.
- Photograph any crushing, moisture, tears or signs that the box has already been opened.
- If the box looks badly damaged, refuse delivery and let us know the same day.
- Keep all packaging until your claim is settled.
Report the problem within 7 days
Email hello@shopartlas.com or WhatsApp +91 73870 20411 within 7 days of delivery. Include:
- Your order number.
- Photographs of the outer box.
- Photographs showing the damage or which part is missing.
What we replace
We replace the affected pieces, or the whole map if needed, at no cost to you. Replacement delivery is also free.
Why photographs and timing matter
Photographs help us claim against the courier and distinguish transit damage from damage caused during fitting. Without them, we may be unable to help.
Report any damage or missing parts before fitting the map and within 7 days of delivery. Once fitted, the map cannot be removed intact.
Manufacturing defects: the 3-month warranty
Every map is covered against manufacturing defects for 3 months from delivery.
What is covered
- Layers separating from each other.
- Print failing or fading.
- Adhesive failure that causes a piece to come away from the wall.
What is not covered
Cut and fit: every piece is inspected before packing. Cut or fit claims are not accepted after dispatch.
The warranty also excludes damage caused by:
- Moisture, humidity, seepage, damp walls, steam or mould.
- An air-conditioner blowing directly on the map.
- Long hours of direct sunlight or heat.
- Impact, mishandling or general wear and tear.
- Removing the map from the wall.
Natural variation in grain and tone between wood sheets is not a defect.
How to claim
Email photographs and your order number to hello@shopartlas.com. We replace affected pieces free of charge, including delivery.
Change-of-mind returns
We do not accept returns for change of mind.
Each map is laser cut after you order, to your chosen series and size. It cannot be resold or used for another order, so there is no stock to return it to. Please check the measurements, wall requirements and permanent installation details on the product page before ordering.
Before you order
- Check the size: your wall must be wide enough for your chosen map. Measurements are on every product page.
- Check the wall: it must be smooth, dry and sound—not wallpapered, freshly painted, freshly plastered or damp. Do not install the map in a bathroom or covered balcony.
- Understand that installation is permanent: the adhesive is single use. Removing the map will destroy the pieces and pull paint off a weak wall.
If you are unsure, contact us before ordering. We would rather help you choose the right size than refuse a refund later.
If we send the wrong item
If we send the wrong product, series or size, tell us within 7 days of delivery. We will send you a full replacement.
We arrange and pay for the return pickup.
Refunds
Approved refunds are returned to your original payment method—the same card, UPI ID, wallet or account used to pay. We cannot refund to a different account.
| We start the refund | Within 2 working days of approval |
| It reaches your account | 5 to 7 working days after that, depending on your bank |
| What is refunded | The full amount you paid, including the installation add-on if it applies |
| Deductions | None. We do not deduct payment-gateway charges from a refund. |
If your refund has not arrived 10 working days after we confirm it has started, contact us with your order number. We will provide the payment gateway’s reference number so your bank can trace it.
Installation refunds
| Before the visit | If you booked installation in Pune, you can request a full refund of the ₹1,500 fee at any time before the visit, whether or not the map itself can be cancelled. |
| After installation | Once installation is complete, the service is not refundable. |
| If the visit cannot go ahead | If we cannot reach your address or find that your wall is unsuitable on the day, we will tell you before fixing anything. We refund ₹1,000 of the ₹1,500 fee and retain ₹500 as a call-out charge to cover the visit. |
How to reach us
Email: hello@shopartlas.com
Phone and WhatsApp: +91 73870 20411
Hours: Monday to Saturday, 10 am to 7 pm
Grievance officer: Raj Lunavat
Email: hello@shopartlas.com
Phone: +91 73870 20411
Grievances are acknowledged within 48 hours and resolved within one month.
Artlas, Ramtekadi Industrial Estate, Scheme II, Plot No. 4/16, Hadapsar, Pune, Maharashtra 411013
GSTIN 27ASAPL5865A2ZV